Virtual Reference Services

If this isn’t your first year as an MHC student, you’ve likely become accustomed to stopping into the library for assistance with narrowing your research topic, finding an academic article, or citing your sources. All of these services are still available, albeit in a new format. For those of you 1st year MHC students, this is a service you want to make use of, the earlier in the semester, the better, and your grades will thank you.

So, how can you access research help?

Four different virtual formats are now available: chat, virtual drop-in, book an appointment and email. Take a look at the descriptions below to help you decide which format is best suited to your needs.

Chat Reference – This service is best for quick questions. The chat service is staffed from 8am – 8pm Monday – Thursday, and 8 am – 5pm Friday’s.

Virtual Drop-In – This service is best for immediate research assistance. Similar to what you would have received in-person from library staff in the past. No need to book a time, just drop in. Virtual Drop-in hours currently run from 11am – 3pm Monday – Friday.

Book an Appointment – This service is best for in-depth assignment specific support. Book an appointment in advance so you don’t need to wait. A library staff member can help you with research or citations. Appointments are available from 8am – 3pm Monday to Friday.

Reference Email – This service is best for questions that are not time sensitive. The reference email is staffed from 8am – 8pm Monday – Thursday, and 8 am – 5pm Friday’s.

Access virtual services at the bottom of the library home page.